Optimize Collection With Cutting-Edge Technology
AI and machine learning combined with end-to-end automation and analytics make Celeste the premier debt collection solution.
Take control of
your debt
Modern cloud-based platform to easily manage all of your past due accounts. Single, scalable software created specifically for collecting debt. Any type of debt. Any number of accounts.
Collect with a plan
Debt collection strategy engine that uses machine learning to determine the most efficient and effective way to collect. References numerous data points to stay on top of each account.
Quickly Resolve
Disputes
Conversational AI combined with sentiment analysis to automate customer communication to resolve debts quickly. Fast and frictionless.
Uses collection strategy engine to formulate the most effective collection strategy
Timely executes the strategy using conversational AI to communicate and dedicated portals for customers and external counsel
Continues to modify the strategy during the collection process based on new data to ensure the most effective strategy is being implemented
Tailored UI for specific type of debt
Not all debts are the same. For this reason, we offer different user interfaces depending on the type of debt you collect.
Sentiment analysis
Ensures that the tone of your communication encourages engagement with your customers.
Rules, alerts, tasks, notes and more
Users can set rules, schedule alerts (SMS or email), track tasks performed for each account, add notes, and more!
AI chatbot assistant
AI-based chatbot that uses advanced natural language model to retrieve and update customer records and perform other tasks.
End-to-end intelligence
Generates and executes the entire strategy from initial communication to recovery, and continues to modify
Quick and seamless set up
Simple set up with SaaS and pre-configured dashboards and modules depending on type of debt and preference
Omnichannel communication
Communicates with customer, service providers and other third parties via multiple channels using conversational AI
Any type of debt
Capable of collecting consumer and business debt including loans, credit, BNPL, MCA, factor, AR and many more
Customer and legal portals
Customer mobile device portal to make payments and external counsel portal to provide case updates
Fully compliant and secure
Complies with all applicable collection and data privacy laws including laws specific to the type of debt collected