Small and medium-sized enterprises (SMEs) are the backbone of the U.S. economy, accounting for more than 99% of all businesses in the country. However, SMEs often face significant challenges, including limited resources, high operating costs, and limited access to capital. In today’s fast-paced business environment, SMEs are turning to software to address these challenges and drive growth. In this post, we will explore the trends and data behind the use of software by SMEs in the United States.

The State of SMEs in the U.S.

According to a report by the U.S. Small Business Administration, there are more than 30 million SMEs in the United States, with more than half of them being home-based businesses. These businesses are spread across different sectors, including manufacturing, healthcare, construction, retail, and hospitality. However, many of these businesses face significant challenges, including high operating costs, limited resources, and limited access to capital.

To stay competitive in today’s business environment, SMEs must find innovative ways to streamline their operations, reduce costs, and increase productivity. Software is becoming an increasingly popular solution to these challenges. Below, we explore some of the key areas where SMEs are leveraging software to improve their operations.

Customer Relationship Management (CRM)

SMEs are increasingly adopting CRM software to manage their interactions with customers. According to a survey by Software Advice, 74% of SMEs are using some form of CRM software. CRM software is essential for businesses that want to improve customer retention, increase sales, and improve customer satisfaction.

One of the main benefits of CRM software is that it allows businesses to automate customer engagement. This automation reduces the workload on staff, enables businesses to respond faster to customer inquiries, and increases customer satisfaction. The automation also allows businesses to gather more data on customer behavior, which can be used to develop targeted marketing campaigns and improve the customer experience.

Accounting and Financial Management

Accounting and financial management are critical areas for SMEs. According to a study by Techaisle, 63% of SMEs in the United States are using accounting software, with 37% using cloud-based accounting software. Cloud-based accounting software has become increasingly popular in recent years as it allows businesses to access financial data from anywhere and at any time.

Accounting software enables businesses to automate financial processes, reducing the risk of errors and improving data accuracy. By automating financial processes, businesses can also save time and reduce operating costs. This automation also allows businesses to generate financial reports quickly and easily, which can be used to make better financial decisions.

Marketing Automation

Marketing automation software is becoming increasingly popular among SMEs. According to a study by Capterra, 45% of SMEs in the United States are using marketing automation software. Marketing automation software allows businesses to automate repetitive marketing tasks, such as email campaigns and social media posts.

The automation of marketing tasks frees up staff to focus on other areas of the business. It also enables businesses to personalize their marketing messages and develop targeted campaigns based on customer behavior. This personalization can improve customer engagement and increase sales.

Project Management

Project management software is essential for SMEs that need to manage complex projects. According to a report by Wrike, 83% of SMEs in the United States use some form of project management software. Project management software allows businesses to streamline project workflows, collaborate more effectively, and complete projects on time and within budget.

One of the main benefits of project management software is that it enables businesses to manage projects remotely. This feature is becoming increasingly important in the current business environment, where many businesses are operating remotely due to the COVID-19 pandemic.


It is clear that SMEs are increasingly turning to software to improve their operations, reduce costs, and drive growth. As technology continues to evolve, we can expect to see more businesses adopting software to stay competitive in the rapidly changing business landscape.